Terms & Conditions


We do not store credit card details nor do we share customer details with any 3rd parties

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Please ensure that you place your order on the appropriate web site. If we do not have a specific web site for the country where you live then please place your order on the UK web site. 

PLEASE NOTE that all prices shown on this web site are in US dollars. All orders placed on this web site will be processed in US dollars. Skin Culture Inc. will not be liable for any additional charges incurred by use of credit cards or any duties or custom charges applied.

Delivery Schedule USA orders are normally delivered to your doorstep within 10-15 working days. International orders are usually delivered within 20 working days.
All of our items are shipped from our head office in the UK.

We anticipate delivery to be within 10 business days from date of shipping, depending upon where you are based in the world. While the majority of customers will receive their orders in around 7 - 10 business days from date of shipping there are cases where orders may be delayed by the postal system which are beyond our control.

If your order does not arrive within 10 business days of dispatch, please do not worry - it is very likely that it will arrive very soon. In line with our courier's guidelines, we will not consider a package lost until 25 working days have passed. This is because the vast majority of packages will be delivered or returned to us as 'undeliverable' within this time.

If after 25 business days your order has still not arrived, please contact us via our help and information pages on the website to arrange a free replacement. 

Our Peel 4000 can bring about a noticeable improvement to the appearance of your skin. While we cannot guarantee that one full skin peel kit will totally clear the problem you are trying to treat, we will guarantee that you should see an improvement to the look and feel of your skin after your first Peel 4000.

Our Skin Peel 4000 (including the Peel 4000 contained within the Peel Facial Systems) is backed by the following 45 day Guarantee:

Just try the Peel 4000 within 45 days. If you are not totally satisfied with the results, simply return the item - even if it is empty - for a refund (less shipping and handling). That is 45 days to try them, with results guaranteed or your money back.

* Our money back guarantee is good on first time purchases only within 45 days from date of the order. Guarantee applies to Peel 4000 and does not include Aftercare Kits and Aftercare products.

** If you received free promotional products as part of your purchase (e.g. buy one get one free promotions) then the free product must be returned unused and unopened with the treatment for which you are requesting a refund. If the product has been opened or used then the prevailing cost of this product may be deducted from the total value of your refund.

Returns Policy 
If you are not satisfied with your purchase simply return the unused and undamaged goods to us within 7 working days after the day on which the goods are received. Please return the goods to us at the address printed on your invoice. Also, please provide us with written details of why you are not happy with your goods. You will be refunded for the cost of the goods. This refund will not include postage costs. Refunds will be made within 30 days of receipt of the returned item(s). This does not affect your statutory rights as a consumer. 

Other Returns: Replacements or refunds will be given if the goods are found not to be of merchantable quality. You will also be re-imbursed for postal costs incurred in returning these items to Skin Culture. Please contact Skin Culture and obtain a returns authorisation number before returning any goods to us. Please return the goods to our address as printed on your invoice, with a short note explaining the reason why the goods are being returned. Refunds will be made within 30 days of receipt of the returned item(s). This does not affect your statutory rights as a consumer.

Back Orders 
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Skin Culture Institute Inc.. The collective work includes works that are licensed to Skin Culture Institute Inc.. Copyright 1998 onwards, Skin Culture Institute Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Skin Culture Institute Inc. or purchasing Skin Culture Institute Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Skin Culture Institute Inc. or to purchase Skin Culture Institute Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Skin Culture Institute Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Skin Culture Institute Inc. used in the site are trademarks or registered trademarks of Skin Culture Institute Inc.

Warranty Disclaimer 
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Skin Culture Institute Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Skin Culture Institute Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Skin Culture Institute Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability 
Skin Culture Institute Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Skin Culture Institute Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Skin Culture Institute Inc. product is mistakenly listed at an incorrect price, Skin Culture Institute Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Skin Culture Institute Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Skin Culture Institute Inc. shall issue a credit to your credit card account in the amount of the incorrect price.

Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Skin Culture Institute Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Skin Culture Institute Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Skin Culture Institute Inc..

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Skin Culture Institute Inc. products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Skin Culture Institute Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Skin Culture Institute Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Skin Culture Institute Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site 
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Skin Culture Institute Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer 
Skin Culture Institute Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Skin Culture Institute Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Skin Culture Institute Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Skin Culture Institute Inc. in its sole discretion.

You agree to indemnify, defend, and hold harmless Skin Culture Institute Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links 
In an attempt to provide increased value to our visitors, Skin Culture Institute Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Skin Culture Institute Inc., Skin Culture Institute Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Skin Culture Institute Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Skin Culture Institute Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).